Jay Cross on informal learning: »At work we learn more in the breakroom than in the classroom. We discover how to do our jobs through informal learning — observing others, asking the person in the next cubicle, calling the help desk, trial-and-error, and simply working with people in the know. Formal learning – classes and workshops and online events – is the source of only 10% to 20% of what we learn at work.« [Internet Time Blog]

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